Room to breathe.
Answers, guidance and support when you need them.
Help & Support
How can we help?
Whether you're looking for answers, need help with Ordeer, or simply want to speak to us, we'll point you in the right direction.
- 01
Help Centre
Find guides, answers and practical help for using Ordeer.
Explore help - 02
Call us
Speak directly with the Ordeer team when you need help.
+44 333 091 50005Call support - 03
WhatsApp us
Send us a message and continue the conversation on WhatsApp.
+44 7776 647113Message on WhatsApp
Looking to talk about Ordeer?
For sales, partnerships or general enquiries, talk to our team.
Resources
Learn before
you decide.
Clear guides for understanding EPOS, payments, ecommerce and getting started. In preparation, published here as they are ready.
- 01
Getting started with EPOS
Guide
What an EPOS system is, what it runs day to day, and how to think about your first setup.
Published · read the article
- 02
Restaurant EPOS
Guide
Tables, tabs, kitchen flow, takeaway and collection. How hospitality runs on Ordeer.
Published · read the article
- 03
Retail EPOS
Guide
Fast checkout, one catalogue and stock kept in step with every sale. How shops run on Ordeer.
In preparation
- 04
Card-terminal integration, explained
Explainer
What connecting an existing terminal involves, and when Ordeer arranges payments through its payment-gateway partner.
In preparation
- 05
Ecommerce with Ordeer
Guide
Selling products and taking orders online alongside the till. Yourself, or built and supported by our team.
In preparation
- 06
Free software vs optional support
Explainer
Exactly what £0 covers, what £35 a month adds, and what is purchased separately.
Published · read the article
Before you decide
Clear from
the start.
What's free, what's optional, what's separate, and where to learn more before you decide.
The ledger
01Software
Verified: software is free forever.Free forever
The full-feature EPOS software: till, orders, stock, reports and ecommerce, with no monthly software subscription.
Verified: software is free forever.02Support
Verified: support is optional at £35 a month.Optional · £35 a month
Our team beside you, only if you want it. The software stays free without it.
Verified: support is optional at £35 a month.03Contract
Verified: no contract, cancel anytime.Cancel anytime
No long-term support contract. Stop Supported whenever you choose and the free software carries on.
Verified: no contract, cancel anytime.04Hardware
Verified: hardware is purchased separately.Purchased separately
Free software doesn't mean free hardware. Add what your business needs, when it needs it.
Verified: hardware is purchased separately.05Payments
Verified: payments are provided through the payment-gateway partner.Through our payment partner
Card-terminal and online payments are arranged through our payment-gateway partner; Ordeer connects them to your till.
Verified: payments are provided through the payment-gateway partner.
Answers
Things people
usually ask us.
Let's build your
Ordeer EPOS.
Tell us a little about your business and how you'd like to use Ordeer, and we'll come back to you.
- SoftwareFree forever
- SupportOptional · £35 a month
- HardwarePurchased separately